Refund Policy

Effective date: 2026-04-17 · Last updated: 2026-04-17

We want you to love SelahCard. If something doesn't work out, here's exactly how refunds work.

1. Free Trial

We offer a 7-day free trial on the Pro plan. During the trial, no payment is collected. If you cancel any time before the trial ends, you will not be charged.

If you do not cancel before day 7, your subscription starts and you are charged the then-current Pro price. After this point, standard refund terms below apply.

2. Monthly Subscriptions

Monthly plans (Starter $4.99/mo and Pro $9.99/mo) are billed in advance each month. You may cancel at any time from your dashboard; your subscription remains active until the end of the current billing period.

Prorated refunds for partial months are not provided — if you cancel mid-month, you keep access for the rest of that month, and no further charges will be made.

3. Annual Subscriptions — 14-Day Money-Back Guarantee

If you purchase an annual subscription (Starter $49/yr or Pro $99/yr), you have 14 days from the date of purchase to request a full refund, no questions asked. After 14 days, annual plans are non-refundable, but you retain access for the full 12 months and can cancel auto-renewal at any time.

To request an annual refund within 14 days, email support@selahcard.com with the subject "Annual refund request" and include your account email.

4. Physical NFC Cards & Team Packs

Physical add-ons (Basic NFC Card $15, Custom Branded NFC $29, Custom QR Design $19, Team Pack $99) are produced to your specifications. We accept returns under these conditions:

• Unused and unopened: returnable within 30 days of delivery for a full refund.
• Opened or programmed: not returnable — the card is unique to you. If the card is defective or arrives damaged, we will replace it at no cost (see Section 5).
• Custom-branded cards: once we've started production (which begins immediately after payment for Custom Branded NFC and Team Packs), these are non-refundable, but we'll reprint free of charge if the print is defective.
• Shipping fees are non-refundable unless the return is due to our error.

5. Defective or Damaged Items

If your physical card arrives defective, damaged, or does not work when tapped, contact us at support@selahcard.com within 14 days of delivery with photos. We will send a free replacement or issue a full refund at your option.

6. Disputed Charges

If you notice an unauthorised or incorrect charge, contact us at support@selahcard.com within 30 days. We will investigate and resolve legitimate disputes promptly.

7. How Refunds Are Issued

Refunds are credited to the original payment method used for the purchase. Processing typically takes 5-10 business days, though your bank or card issuer may take longer to post the credit.

8. Cancellation Outside Refund Windows

Cancellation requests outside the refund windows above are processed as "cancel auto-renewal" — you retain access for the remainder of the current period and are not billed again. This is also self-service from your dashboard at any time.

9. Fraud or Policy Abuse

We reserve the right to deny refunds in cases of fraud, chargebacks made in bad faith, or repeated subscription-and-refund cycles (e.g. signing up, cancelling for refund, re-signing up). If you've already received a refund on a prior subscription, we may require prepayment via a non-refundable method for future purchases.